At GLOBAL BPO SOLUTION PHILIPPINES INC., I handle inbound and outbound calls for LawnStarter, LawnLove, and HomeGnome. I help customers create accounts, coordinate lawn service appointments, and find relevant services through upselling and cross-selling.
At Telus Digital Philippines, I called residential customers about telecommunications products and services, including Smart Home Security, TV, internet, and mobile services. I used solution-based selling to address objections and also handled customer inquiries about services and billing.
I also ran a B2C e-commerce business on Lazada Philippines, where I monitored sales performance, improved conversion rates, supported customers, and analyzed traffic and sales data. Across sales and customer service roles, I’ve worked on prospecting, appointment setting, onboarding, and resolving customer concerns.
