Open to opportunities

Jonah Kesh

@jonahkesh

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Experienced economist with strong analytical and customer service skills.

Kenya

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What I'm looking for

I am looking for a role that values analytical skills and offers growth opportunities.

I am an experienced economist and customer service representative with over two years of experience in delivering exceptional service and driving efficiency. My analytical abilities enable me to assess economic data effectively, while my strong communication skills help me connect with customers and colleagues alike. I pride myself on my ability to improve customer experiences and streamline processes, achieving a consistent 95% customer satisfaction score in my previous role.

Currently, I work as a captionist and transcriptionist, where I develop video captions and transcribe audio recordings with a focus on accuracy and clarity. My attention to detail and adherence to industry standards ensure that my work is both accessible and useful for all viewers. I am passionate about continuous learning and development, which I demonstrated by mentoring new team members in my previous customer service role.

Experience

Work history, roles, and key accomplishments

Current

Captionist and Transcriptionist

Current

Rev

Jan 2022 - Present (3 years 5 months)

As a Captionist and Transcriptionist at Rev, I developed video captions and transcribed audio recordings, ensuring accuracy and adherence to industry standards. I focused on delivering timely and precise transcriptions while maintaining accessibility for viewers with hearing impairments.

Captions Transcription Time Management Editing Communication

Customer Service Representative

Ison BPO

Jun 2018 - Aug 2020 (2 years 2 months)

In my role as a Customer Service Representative at Ison BPO, I achieved a 95% customer satisfaction score and reduced handling time by 20%. I mentored new team members and consistently met performance metrics, contributing to increased customer loyalty and referrals.

Customer Satisfaction Problem Solving Mentoring Performance Metrics Communication Team Collaboration Process Improvement

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Economics, Economics

2020 - 2024

Grade: Second class lower

Activities and societies: Member of the university’s Honor Society. Engaged in literature, environmental conservation, art, cycling, and travel.

Pursuing a Bachelor of Economics with a focus on economic theory and its applications. Engaged in various activities including literature, environmental conservation, and art, while also being a member of the university’s Honor Society.