Jane Kiama
@janekiama
Economics graduate skilled in economic analysis, public finance, and data-driven policy research.
KenyaWhat I'm looking for
I am a Bachelor of Economics candidate from the University of Nairobi with hands-on experience in economic and statistical analysis, public finance concepts, and budget forecasting. I translate quantitative findings into clear policy insights and practical recommendations aligned with national development goals and the SDGs.
I have applied my analytical and communication skills across internships and customer-facing roles, reviewing large data sets, moderating content, and supporting administrative operations. I co-authored and presented research on social media's influence on market behavior and have experience with report writing and econometric analysis.
I work well independently and in teams, am proficient with MS Office and basic public finance systems, and seek to contribute to evidence-based policy, financial management, or research roles that value rigorous analysis and inclusive outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Ison Experiences
Dec 2024 - Present (1 year 6 months)
Reviewed and filtered online content to ensure compliance with community guidelines, analyzed large datasets for trends to improve content management, and escalated critical issues to maintain a safe online environment.
Customer Service Representative
Altruist Technology
Feb 2024 - Present (2 years 4 months)
Provided customer support for Airtel customers by resolving inquiries and issues across high-volume channels, improving response times and contributing to higher customer satisfaction.
Administrative Intern
Mazoezi Gym
Jul 2023 - Sep 2023 (2 months)
Managed front-desk operations including scheduling and payments, welcomed members to create a professional experience, and streamlined record-keeping to enhance administrative efficiency.
Administrative Assistant Intern
Njiru-ini Secondary School
May 2022 - Sep 2022 (4 months)
Assisted with school operations including visitor management and student enrollment, organized documents, and facilitated communication to improve administrative workflows.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Economics, Economics
2020 - 2024
Activities and societies: Participated in seminars and workshops on economic policy; assisted in organizing guest lectures; involved in charity events and a group research project on social media's influence on market dynamics.
Pursuing a Bachelor of Economics with coursework in economic analysis, public financial management, econometrics, and forecasting; expected graduation in 2024.
Mahiga Girls Secondary School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
Grade: B
Completed Kenya Certificate of Secondary Education with a mean grade of B.
Mary Immaculate Education Center
Kenya Certificate of Primary Education (KCPE), Primary Education
Grade: B
Completed Kenya Certificate of Primary Education with a mean grade of B.
Mukurweini Institute
Computer Proficiency Certificate, Computer Applications
2019 - 2019
Completed a Computer Proficiency Certificate covering MS Word, Excel, PowerPoint, Access, and internet navigation.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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