Jona Bali
@jonabali
I support SAP and Azure applications, resolving enterprise incidents within SLA targets.
AlbaniaWhat I'm looking for
At Lufthansa Industry Solutions, I support SAP environments and Microsoft Azure services, helping users resolve access issues, incidents, and application problems while maintaining SLA and OLA standards.
I manage Azure Active Directory provisioning, password resets, and access requests; investigate issues with SQL; and work across ServiceNow, Jira, OTRS, Znuny, EMMA, and Salesforce workflows. I'm also completing a Bachelor's degree in Informatics at the University of Tirana.
Experience
Work history, roles, and key accomplishments
Application Service Desk Analyst
Lufthansa Industry Solutions
Jul 2023 - Present (3 years 2 months)
Provide application support for SAP environments and Microsoft Azure services, managing incidents and user access. Coordinate with ITSM tools and Salesforce, and use SQL for data investigation.
Education
Degrees, certifications, and relevant coursework
University of Tirana
Bachelor's Degree, Informatics
2023 -
Pursuing a Bachelor's Degree in Informatics at the University of Tirana, Faculty of Natural Sciences, from October 2023 to July 2026.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
Skills
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