Alisia Duka
@alisiaduka
I monitor security events and support incident response across enterprise Windows, network, and endpoint environments.
AlbaniaWhat I'm looking for
At Lufthansa Industry Solutions, I monitor security events and alerts, investigate findings with Palo Alto Cortex XSIAM/XDR, and support incident handling, log-source monitoring, vulnerability-related processes, and technical escalations.
Previously, I supported Windows Server, Active Directory, WireGuard VPNs, network infrastructure, and Proxmox virtualization at Talent Factory. I'm continuing my Informatics studies at the University of Tirana while building my cybersecurity operations career.
Experience
Work history, roles, and key accomplishments
Security Operations Engineer
Lufthansa Industry Solutions
Nov 2025 - Present (10 months)
Monitor security-related events and alerts, support incident handling, and coordinate with technical teams. Utilize Palo Alto Cortex XSIAM/XDR and ITSM tools for operational tasks.
IT support specialist
Talent Factory
Jan 2024 - Nov 2025 (1 year 10 months)
Installed and maintained IT tools, configured WireGuard VPN, monitored network performance, and supported Windows Server environments. Performed hardware diagnostics and repairs.
IT support
RL Services
Oct 2023 - Dec 2023 (2 months)
Prepared and configured computers for customer service agents, provided user support, and managed user accounts with Active Directory. Assisted in tracking IT equipment inventory.
Education
Degrees, certifications, and relevant coursework
University of Tirana
Bachelor's Degree, Informatics
2023 -
Pursuing a Bachelor's Degree in Informatics at the University of Tirana, Faculty of Natural Sciences, with an expected graduation in 2026.
Palo Alto Networks
Cortex XQL, Security Operations
Completed the Cortex XQL training, focusing on query language for security analytics.
Cisco Networking Academy
Cisco Certified Network Associate (CCNA) – Course Completion, Networking
Completed the Cisco Certified Network Associate (CCNA) course, covering networking fundamentals and certification preparation.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Website
fshn.edu.alSalary expectations
Skills
Interested in hiring Alisia?
You can contact Alisia and 90k+ other talented remote workers on Himalayas.
Message AlisiaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
