Xhensila Serani
@xhensilaserani
I manage IT infrastructure, Azure users, virtual machines, backups, VPNs, and end-user technical support.
AlbaniaWhat I'm looking for
I'm currently supporting Moltiply Group employees and internal infrastructure, resolving hardware and software issues while managing users in CRM, Tvox, Active Directory, and Microsoft Azure.
I've delivered remote, email, phone, and onsite-style Help Desk support at Webhelp, Dilaxia/Hubenture, and Innovaway, helping users resolve computer, printing, internet, email, network drive, remote connection, and smartphone issues. I also configure and support virtual machines, install programs through EPC and Active Directory, manage server backups and VPNs, and provide Help Desk assistance for teams in Lecce and Matera.
Alongside IT support, I've worked in digital marketing and as Chief Operating Officer at AIS, supporting tourists seeking medical care in Albania and handling insurance documentation.
Experience
Work history, roles, and key accomplishments
System Administrator
Moltiply Group
Nov 2024 - Present (1 year 9 months)
Provides IT support for company employees and manages internal infrastructure. Handles hardware/software issues, user management in CRM and Tvox, program installation via EPC and Active Directory, virtual machine configuration, Microsoft Azure policy management, server backups, VPN management, and IT security.
Education
Degrees, certifications, and relevant coursework
University of Tirana
Master of Information Technology, Information Technology
Master of Information Technology from the Faculty of Natural Sciences, University of Tirana.
CISCO
IT Essentials, Information Technology
Completed the IT Essentials course from CISCO in Tirana, Albania.
GoLogic Center
Certificate, Computer Programming
Completed programming courses in C, C++, HTML, and Dot Net at GoLogic Center in Tirana, Albania.
University of Tirana
Bachelor of Science, Information and Communication Technology
Bachelor of ICT from the Faculty of Natural Sciences, University of Tirana.
Lincoln Course
Certificate, English Language
Completed an English course at Lincoln Course in Tirana, Albania.
Udemy
Certificate, Information Technology
Completed various online courses covering IT fundamentals, networking, Active Directory, Windows, PowerShell, WordPress, and DevOps.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
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