Dejvi Mansaku
@dejvimansaku
I support betting applications, databases, and production issue resolution.
AlbaniaWhat I'm looking for
At Sisal Albania, I support betting applications for one of Europe’s largest betting game software providers, delivering L2 and L3 application support for gambling terminals.
I investigate production issues through root cause analysis and log review, write and execute SQL queries to control internal data flows, and provide database administration across CRM Dynamics, Oracle SQL, and MongoDB. I also use Jira, SharePoint, Splunk, Elasticsearch, and Elasticsearch Query DSL to monitor systems, detect anomalies, maintain documentation, and report recurring issues to management.
My earlier experience in insurance pre- and post-sales operations and customer service built a practical, customer-focused approach to technical and operational support. I’m also developing DevOps skills in Linux, Docker, Kubernetes, Python, AWS, CI/CD, and infrastructure automation.
Experience
Work history, roles, and key accomplishments
Technical Support / Application Support Analyst
Sisal Albania Sh.P.K.
Oct 2021 - Present (4 years 11 months)
Provided L2 and L3 application support for betting software, managed databases, performed root cause analysis, and created weekly reports for management.
Education
Degrees, certifications, and relevant coursework
Naim Frasheri Highschool
High School Diploma, General Studies
2010 - 2013
Completed high school education at Naim Frasheri Highschool in Durres, Albania.
Availability
Location
AlbaniaAuthorized to work in
Website
udemy.comJob categories
Skills
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