Open to opportunities

Jo M

@jom

Student Guidance Officer and advisor specializing in international student support, immigration compliance, and exceptional customer service.

Barbados

Message

What I'm looking for

I’m looking for a role where I can deliver responsive, compliance-minded guidance to clients or international students. I want a well-organized team that values clear processes, cultural communication, and problem-solving that improves retention and client outcomes.

I’m an experienced advisor focused on exceptional customer service and problem-solving, providing one-on-one support and guiding clients through detailed processes. I’ve built my approach around resolving complex issues quickly and confidently, especially when clients need clear next steps.

In my recent Student Guidance Officer role, I advised and supported a weekly caseload of 150+ international students as the primary point of contact for academic planning, immigration compliance, and personal wellness. I improved student retention through orientation programs and proactive mentorship, and I recently passed the RISIA (Regulated International Student Immigration Advisor) exam to strengthen my compliance and procedural guidance.

Previously, I served as Assistant Manager, where I trained and supervised a frontline team and maintained high performance standards through strong organizational skills—prioritizing tasks, managing schedules, and ensuring seamless collaboration. Earlier experience also sharpened my capability in credit control, record management, invoicing, and library operations—supporting learning and service with structured, detail-driven systems.

Experience

Work history, roles, and key accomplishments

Student Guidance Officer

College of Immigration and Citizenship Consultants

Aug 2022 - Feb 2025 (2 years 6 months)

Advised and supported a weekly caseload of 150+ international students as the primary point of contact for academic planning, immigration compliance, and personal wellness. Improved student retention by delivering orientation programs and proactive mentorship.

Student Advising Immigration Compliance Caseload Management Academic Planning Client Communication Orientation Delivery Mentorship Record keeping

Assistant Manager

Toronto School of Management

May 2020 - Jul 2022 (2 years 2 months)

Trained and supervised a frontline team in a client-service-focused environment, maintaining high performance standards. Prioritized tasks, managed schedules, and ensured seamless team collaboration to support daily operations.

Staff Supervision Customer Service Team Leadership Scheduling Process Management Staff Training Client Retention

Library Manager

SFS School

Jan 2014 - Jan 2019 (5 years)

Managed library operations and supported student research through organized resource management. Delivered high-volume client service and resolved complex student inquiries while maintaining a strong learning environment.

Library Operations Student Support Resource Management Communication Cultural Competence Organizational Skills

Credit Controller

QIS School

Jan 2013 - Jan 2014 (1 year)

Streamlined invoicing workflows, accelerating payments by 20% and ensuring timely collection of $1.5M. Maintained accurate records and provided procedural guidance to support efficient administrative processes.

Invoicing Accounts Receivable Record Management

Education

Degrees, certifications, and relevant coursework

Niagara College

Graduate Certificate, Hospitality & Tourism

2022 - 2025

Activities and societies: International Students & Immigration Education Program; served as primary point of contact for academic planning, immigration compliance, and personal wellness.

Completed a Graduate Certificate in Hospitality & Tourism and passed the RISIA exam (Regulated International Student Immigration Advisor). Provided academic planning, immigration compliance guidance, and student wellness support for 150+ international students weekly.