Open to opportunities

Asha Hinkson

@ashamarquelle

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Hi, I’m Asha- a creative strategist with 5+ years of experience in social media and client strategy

Barbados

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What I'm looking for

I seek a role where I can blend client strategy, operations, and compliance to improve customer journeys, deliver measurable results, and grow into broader operational leadership.

I am a Client Strategy & Operations Specialist with 5+ years strengthening client retention, streamlining processes, and supporting service excellence in financial services. I combine data analysis, reporting, and operational insight to improve customer journeys and support business growth initiatives.

I have hands-on experience with core banking and card platforms including ICBS, TSYS, and CMS, and I am known for reliability, compliance focus, and relationship-driven service delivery. I have delivered social media and digital marketing services for multiple clients while supporting timely, accurate reporting and campaign execution.

Throughout roles in customer service, operations, and digital marketing, I maintain strong attention to data integrity, KYC and regulatory standards, and process administration. I seek opportunities where I can apply operational rigor, client-focused strategy, and cross-functional collaboration to drive measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

AM Creates Consultancy

Aug 2021 - Present (4 years 6 months)

Prepared monthly social media performance reports for multiple clients, tracked KPIs across Instagram, Facebook and TikTok, and supported content scheduling and campaign execution to improve engagement.

Social Media Strategy performance reporting Instagram Facebook TikTok Canva Metricool Analytics

Client Services Advisor

Loanstore

Jun 2025 - Oct 2025 (4 months)

Proactively presented pre-approved loan offers and guided clients through applications while conducting pre-qualification checks and ensuring KYC and compliance, improving application throughput and data accuracy.

Customer Service KYC Loan Origination Data Entry Client Onboarding MS Office CRM Regulatory Compliance

Senior Customer Service Representative

CIBC Caribbean

Oct 2024 - May 2025 (7 months)

Handled high-volume customer inquiries, recommended financial products, and ensured data accuracy across banking systems while meeting service level goals and enhancing client satisfaction.

Customer Service Banking Operations Product Recommendations CRM MS Office Quality Assurance

Customer Service Representative

Hope Inc.

Oct 2023 - Aug 2024 (10 months)

Assisted clients with home viewings, applications, and sign-ups, partnered with financial institutions to streamline customer transitions, and supported business development through pop-up events.

Customer Service Client Onboarding Partnerships event support Documentation MS Office Communication Sales Support

Administrative Assistant

Hope Inc.

Jul 2021 - Oct 2023 (2 years 3 months)

Supported Accounts and Procurement with SAGE 300, managed supplier communication and contracts, and created forms to improve operational efficiency.

Procurement Support Supplier Management Documentation Process Improvement MS Excel Administrative Support

Customer Service Representative

Hyuna International

May 2020 - Sep 2020 (4 months)

Handled inbound customer calls, documented common complaints to inform customer experience improvements, and resolved escalated client issues professionally.

Customer Support Complaint Resolution Documentation Client Relations Communication Customer Escalation Data Entry

Office Assistant / Data Entry Clerk

Anything Admin

Apr 2016 - Present (9 years 10 months)

Performed data entry using Excel, organised documents and assisted with office tasks, improving filing accuracy and administrative efficiency.

Data Entry Microsoft Excel Administrative Support Accuracy

Education

Degrees, certifications, and relevant coursework

Meta / Coursera / NTI (collaboration)

Certificate (In Progress), Social Media Marketing

Currently pursuing Meta Social Media Marketing course in collaboration with Coursera and NTI.

Secondary Level CXC

CXC Subjects, General Secondary Education

Completed secondary-level CXC subjects including English A, Principles of Accounts, Office Administration, Social Studies, and EDPM.

Institut Français de la Mode

Short Course, Fashion Business / Social Media

Completed coursework or training titled 'Understanding Fashion: From Business to Social Media' focused on fashion business and social media management.