Deborah Mahendran
@deborahmahendran
Customer affairs supervisor with 10 years' experience in airline customer experience and compliance.
SingaporeWhat I'm looking for
I am a Customer Affairs Supervisor with ten years' experience managing end-to-end customer feedback operations for a major airline, coordinating cross-functional stakeholder engagement and ensuring accurate data logging via Salesforce and Starquest. I lead PDPA/GDPR compliance efforts, support divisional communications, events, and sustainability initiatives, and bring strong familiarity with Amadeus ARD and Star Alliance partner processes.
My background includes content and editorial roles where I created digital content, managed web uploads, and handled HTML editing and SEO basics. I am proficient in Microsoft Office, Adobe Creative Suite (Illustrator, Photoshop), Canva, and various Gen AI tools, and I blend customer-centric operations with practical communications and design skills.
Experience
Work history, roles, and key accomplishments
Customer Affairs Supervisor
Singapore Airlines
Jan 2016 - Present (10 years)
Managed end-to-end customer feedback operations via Salesforce, ensured accurate data logging and coordinated with internal business units and Star Alliance partners; oversaw PDPA/GDPR compliance and led divisional communications and sustainability initiatives.
Web Uploader
SPH AsiaOne
Jan 2018 - Jan 2022 (4 years)
Published and scheduled website content, performed HTML edits and multimedia sourcing to maintain timely news updates and site accuracy.
Junior Editor
B For Bel Media
Jan 2014 - Dec 2015 (1 year 11 months)
Created, wrote and edited digital content for online audiences, managing web content, social media and basic SEO to grow engagement.
Writer
Plus Media
Jan 2012 - Dec 2012 (11 months)
Researched and wrote articles, conducted interviews with professional sources, and performed editing and proofreading for magazine layouts.
Education
Degrees, certifications, and relevant coursework
SSSingapore University of Social Sciences
Bachelor of Communication, Communication
2018 - 2022
Activities and societies: Managed web content and visual design; practiced social media and SEO basics.
Completed a Bachelor of Communication focusing on web content, social media, SEO basics, and visual design.
RPRepublic Polytechnic
Diploma in Communication, Communication
2009 - 2012
Activities and societies: Editing, HTML coding, scheduling posts, and multimedia content preparation.
Attained a Diploma in Communication, with coursework in information design, HTML, and multimedia content creation.
Tech stack
Software and tools used professionally
Availability
Location
SingaporeAuthorized to work in
Social media
Job categories
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