John Zyrell Rosal

I am a dedicated Technical Support Specialist with a strong background in providing exceptional customer service and technical expertise. My experience at Amazon has equipped me with the skills to troubleshoot complex hardware, software, and network issues while ensuring top-tier support for users. I thrive in fast-paced environments and enjoy collaborating with cross-functional teams to deliver effective solutions.

In my role at Gelato, I assisted business and store owners with API integration for Print on Demand services, enhancing their eCommerce performance. I take pride in my ability to communicate technical information clearly to non-technical users, ensuring they receive the support they need. My commitment to continuous improvement is evident in my achievements, such as implementing fraud detection processes that significantly reduced manual workloads and enhanced overall security.