Looking for a job

John Tochukwu

@johntochukwu

Message

IT support specialist delivering fast technical resolutions and improved IT uptime.

Nigeria

Message

What I'm looking for

I am seeking an IT support role where I can apply hands-on troubleshooting, improve uptime, document processes, and grow within a collaborative team.

I am an IT support/Desktop technician with over two years of hands-on experience in technical support, incident analysis, and customer service, focused on resolving software, hardware, and network issues quickly and effectively.

I have a track record of improving infrastructure uptime by 20%, achieving a 95% first-call resolution rate, and reducing troubleshooting time by 30% through clear documentation and proactive maintenance.

I am passionate about leveraging technical and organizational skills to streamline operations, support end users, and contribute to business continuity and efficiency.

Experience

Work history, roles, and key accomplishments

IT Support/Desktop Technician

UceeExpress Logistics

Jan 2023 - Jul 2023 (6 months)

Managed support requests, resolving 90% of software, hardware, and network issues and monitored ICT infrastructure to improve uptime by 20% through proactive maintenance.

Technical Support Documentation Customer Service Ticketing Systems

Operations Assistant

Ededami Apartment

Aug 2020 - Jan 2021 (5 months)

Streamlined operations to boost productivity by 25% and resolved 95% of operational issues within 24 hours through cross-functional coordination and process improvements.

Operations Coordination Process Improvement Cross Functional Collaboration Reporting Task Management Customer Service