Open to opportunities

john tobi

@johntobi

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Detail-oriented administrative professional with over 5 years of experience.

Nigeria

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What I'm looking for

I am seeking a role that values collaboration and offers opportunities for growth and development.

I am a detail-oriented and highly organized administrative professional with over 5 years of experience providing comprehensive support across various industries. My expertise lies in executive assistance, customer service, data systems, and corporate governance. I have a proven track record in diary management, data collection, and minute-taking, complemented by high-level proficiency in Microsoft Office Suite. My commitment to streamlining administrative processes has consistently improved operational efficiency.

In my current role as an Executive Assistant at ExcelMindCyber, I have successfully reduced the CEO's workload by over 70% through effective calendar management and coordination of meetings. My previous experience as a Customer Service Advisor at Liverpool Victoria Insurance allowed me to enhance customer satisfaction levels significantly, showcasing my strong communication and problem-solving skills. I am dedicated to supporting the success of the organization and my colleagues, ensuring seamless operations and high-quality service delivery.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

ExcelMindCyber

Jul 2024 - Present (11 months)

Provided comprehensive administrative support to the CEO, managing calendar, scheduling meetings, and travel arrangements. Streamlined tasks to reduce workload by over 70%, enhancing operational efficiency and communication across departments.

Calendar Management Data Collection Microsoft Office Suite Communication Skills Administrative Support

Customer Service Advisor

Liverpool Victoria Insurance

Aug 2022 - Mar 2024 (1 year 7 months)

Delivered exceptional customer service by resolving system issues and managing high call volumes. Improved customer retention by 15% and reduced claim processing time by 75%, significantly enhancing operational efficiency.

Customer Service Problem Solving Communication Skills Multitasking Data Analysis Process Improvement

Data Entry Support

Deloitte

Mar 2022 - Mar 2023 (1 year)

Managed and organized over 1,000 student data entries in Excel, ensuring accuracy and confidentiality. Facilitated online events to engage students and support their career exploration.

Data Entry Excel Event Coordination Data Management Confidentiality Communication Administrative Support Scheduling Student Engagement

Customer Service Representative

McDonald’s

Mar 2022 - Aug 2022 (5 months)

Handled customer escalations and complex administrative tasks, achieving high satisfaction rates. Implemented new procedures to reduce response times and improve service quality.

Customer Service Problem Solving Process Improvement Communication Skills Escalation Management Team Collaboration Time Management

Company Secretary

FSLegal&PropertyConsults

Oct 2020 - Jan 2022 (1 year 3 months)

Oversaw corporate governance and compliance, significantly reducing fines and improving record-keeping. Enhanced internal communication and collaboration through innovative tools.