Open to opportunities

Ngozi Isu

@ngoziisu

Message

Detail-oriented administrative assistant with 20+ years supporting C-level leaders in insurance and automotive.

Nigeria

Message

What I'm looking for

I’m looking for a role where I support executives with polished documentation, reliable file systems, and remote-ready workflows—handling scheduling, correspondence, and SOP-based process documentation while keeping everything accurate, compliant, and on time.

I’m a Detail-oriented Administrative Assistant with 20+ years supporting C-level executives in insurance and automotive sectors. I’m proficient in Microsoft Word, Excel, SharePoint, Adobe Acrobat, and remote-ready workflows, and I independently manage competing priorities with strong attention to detail.

Across my roles, I’ve managed executive files and document standards using SharePoint and File Explorer, scheduled high-priority meetings, and prepared board meeting documents with full compliance to formatting requirements. I also handle correspondence and complaints, create and edit reports and presentations, and strengthen organization through SOPs and Business Process Documentation—often improving retrieval and turnaround time through structured systems.

Experience

Work history, roles, and key accomplishments

Personal Assistant (MD/CEO)

International Energy Insurance Plc

Jan 2020 - Jan 2024 (4 years)

Managed document creation, editing, and formatting in Microsoft Word and Adobe Acrobat for 3 executives. Scheduled 2 high-priority meetings weekly, prepared Board Meeting documents with formatting compliance, and handled correspondence and complaints independently.

Microsoft Word Adobe Acrobat SharePoint File Explorer Scheduling Document Formatting

Administrative Officer

Insurance Publication Limited

Jan 2015 - Jan 2020 (5 years)

Maintained file organization and scheduling systems using Microsoft Excel and SharePoint. Compiled and formatted weekly expense reports in Word and Excel, built and managed a client database, and produced client-facing documents with accurate output in Adobe Acrobat.

Microsoft Excel Microsoft Word SharePoint Expense Reporting Adobe Acrobat Document Formatting

Personal Assistant (Exec Director)

Union Assurance Company Ltd.

Jan 2010 - Jan 2014 (4 years)

Created and edited correspondence, reports, and presentations using Microsoft Word with accuracy. Coordinated meetings and recorded proceedings, prepared Board Meeting documents in Adobe Acrobat, and maintained organized file management systems to support timely retrieval across departments.

Microsoft Word Adobe Acrobat Meeting Coordination Board Meetings File Management Time Management

Customer Relations Officer

Kojo Motors Nigeria Ltd.

Jan 2005 - Jan 2010 (5 years)

Handled showroom enquiries and prepared quotes and invoices using Microsoft Word and Excel. Coordinated with the technical department to keep accurate service records, designed a customer feedback system, and managed client complaints with attention to detail.

Microsoft Word Microsoft Excel Complaint Handling

Personal Assistant (General Mgr)

SCOA Nigeria Plc

Jan 2003 - Jan 2005 (2 years)

Created and formatted incoming and outgoing correspondence in Microsoft Word and maintained efficient file organization for timely retrieval. Compiled and edited weekly departmental reports and coordinated meetings and appointments independently across departments.

Microsoft Word File Explorer Correspondence Management Weekly Report Compilation Appointment Coordination Document Formatting Departmental File Retrieval Time Management

Education

Degrees, certifications, and relevant coursework

Lagos State University

Master of Business Administration (MBA) in Marketing, Marketing

Master of Business Administration (MBA) in Marketing. Research topics included the perceived effects of promotion on banking services and customer satisfaction/organizational profitability.