At Better Mortgage, I scaled IT support from a startup environment to a large-scale enterprise operation and led the transition to fully remote work during COVID-19 without interrupting business operations.
I support SaaS applications including Okta, Google Workspace, Front, Encompass, Twilio, JAMF, Zoom, and Jira. I manage Okta integrations using SAML 2.0, SCIM, and OIDC, support mixed Windows, macOS, iOS, and Android environments, and resolve critical incidents and deployment issues.
Previously, I led a 25-member server support team at Saburi TLC and managed infrastructure, security, storage, networking, cloud, backup, and disaster recovery operations at Smart Systems Solutions. I also mentor teams, train employees, manage vendors, and create documentation that improves support efficiency.
