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alex btech

@alexbtech

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Technical Support Engineer at ProspectVine managing IT infrastructure, firewall security, and Active Directory.

India

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At ProspectVine, I manage IT infrastructure and administer firewall systems and Active Directory to support secure, reliable operations. I also provide CRM support, including troubleshooting and user training.

At UrbanLadder, I resolved an average of 105+ support tickets monthly while achieving a 98% customer satisfaction score. I automated common support tasks, reducing manual effort by 40%, and led a hardware refresh for 50+ workstations.

As a System Administrator at Fcoos Technologies, I installed security patches across 250+ servers, with zero critical vulnerabilities for two consecutive years. I also configured G Suite for 200+ users and managed Active Directory for 310+ accounts.

At Megaaopes Solution OPC Pvt. Ltd., I upgraded on-premise server infrastructure and created automation scripts for user onboarding and offboarding. Earlier, I worked as a Junior Software Engineer at VMP Software Private Limited, collaborating on system solutions and user-friendly interfaces.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager IT

Current

ProspectVine

Apr 2026 - Present (6 months)

Manage and maintain IT infrastructure, ensuring high availability, performance, and security. Oversee procurement, vendor management, firewall administration, Active Directory, and CRM support.

IT Infrastructure Management Vendor Management Firewall Administration Active Directory CRM Support Policy Implementation

IT Associate

UrbanLadder

Jul 2022 - Oct 2024 (2 years 3 months)

Managed and resolved 105+ support tickets monthly with 98% CSAT. Automated tasks reducing manual effort by 40%, led hardware refresh, and configured VPN for 100+ users.

IT Support Ticket Resolution Automation Hardware Refresh VPN Configuration Documentation Microsoft Dynamics NAV Kissflow

System Administrator

Fcoos Technologies

Jan 2020 - Jul 2022 (2 years 6 months)

Installed and maintained security patches across 250+ servers, achieving zero critical vulnerabilities. Designed proactive maintenance reducing downtime by 35% and managed G Suite and Active Directory.

Patch Management Server Administration Google Workspace Administration Active Directory Nagios Solarwinds

System Administrator

Megaaopes Solution OPC Pvt. Ltd.

Feb 2019 - Jan 2020 (11 months)

Established network standards reducing support incidents by 30%. Upgraded server infrastructure boosting performance by 25% and automated user onboarding/offboarding.

Network Administration Server Upgrade Automation Scripting Technical Support

Sales Executive

Cnergy Ortho Care

Feb 2018 - Jul 2018 (5 months)

Achieved sales goals by cultivating new customer relationships and implementing effective sales strategies. Analyzed sales data and researched opportunities to exceed targets.

Sales Strategy Customer Relationship Management Lead Generation Data Analysis

Junior Software Engineer

VMP Software Private Limited

Nov 2016 - Dec 2017 (1 year 1 month)

Collaborated with team to analyze system solutions based on client requirements. Implemented object-oriented programming models and assisted in technical documentation.

Object Oriented Programming Technical Documentation Interface Design Client Requirements Analysis