John Pena

I am a client-facing cloud and systems professional with 5+ years delivering technical discovery, solution onboarding, and post-sales support for enterprise customers. I focus on scalable, secure, customer-centric solutions and am currently pursuing a B.S. in Cloud Computing.

At Savant Systems I led technical client onboardings and solution configurations, served as an escalation point for complex systems issues, and used Salesforce reporting to identify recurring problems and recommend process improvements. I supported cross-functional delivery across hardware, software, and networked systems to improve delivery efficiency and support revenue-aligned outcomes.

Previously, I exceeded KPIs as a Sales & Solutions Specialist at Verizon by aligning customer requirements with appropriate solutions and acting as technical escalation for device and integration issues. I started my leadership journey as a Crew Manager, enforcing safety and quality standards while managing multi-person field operations.