Jigger Lim
@jiggerlim
Customer service representative with a passion for quality hospitality.
What I'm looking for
I am a graduate with a Bachelor of Science in Hotel and Restaurant Management, and I am eager to leverage my skills in a dynamic work environment. My experience as a Customer Service Representative has honed my ability to communicate effectively and provide exceptional service to customers.
Throughout my career, I have worked with reputable companies such as ePerformax and TPG Telecom, where I managed customer accounts, resolved complaints, and provided technical support. I take pride in my ability to multitask and adapt to various challenges, ensuring customer satisfaction at all times.
Currently, I am expanding my skill set as an AI Trainer and Freelancer, where I assist customers with their orders and streamline processes using technology. I am excited to continue growing in the hospitality industry and contribute to a team that values quality service.
Experience
Work history, roles, and key accomplishments
AI Trainer / Freelancer
Online Helpers
Jan 2024 - Dec 2025 (1 year 11 months)
Assisted customers with orders using AI and forwarded orders to restaurants for efficient processing. Managed employee schedules.
Customer Service Representative
iQor - Dasma
Jan 2023 - Dec 2024 (1 year 11 months)
Handled customer calls for technical support and complaints, including troubleshooting and internet installations. Promoted the latest company promotions.
Customer Service Representative
TPG Telecom
Jan 2021 - Dec 2023 (2 years 11 months)
Answered phone calls for technical support and handled customer complaints. Resolved various account-related issues for customers.
Customer Service Representative
ePerformax
Jan 2019 - Dec 2021 (2 years 11 months)
Managed financial accounts of customers via phone, processing disputes and removing account limitations. Provided hybrid chat support for customer complaints.
Education
Degrees, certifications, and relevant coursework
STI College Dasmarinas
Bachelor of Science in Hotel and Restaurant Management, Hotel and Restaurant Management
Graduated with a Bachelor of Science in Hotel and Restaurant Management. Acquired skills in communication and customer service, preparing for roles in the hospitality industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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