Open to opportunities

John Paolo Rodriguez

@johnpaolorodriguez

Message

4+ yrs remote Customer Support Rep | E-comm, Email & Chat | Friendly, fast & reliable help

Philippines

Message

What I'm looking for

I am looking for a dynamic role that fosters growth and creativity, where I can leverage my skills in marketing and customer service.

I’m a dedicated Customer Support Representative with 3+ years of experience working remotely for an online store and 4+ years being a CSR. At Teadog.com, I handled everything from answering customer inquiries and managing product listings to editing images, running email campaigns, and supporting fulfilment and inventory. I also have hands-on experience in SEO, blog writing, and creating social media content.

I take pride in creating smooth, helpful customer experiences and thrive in remote environments where I can contribute to a team’s success. I’m especially interested in roles where I can grow my skills in digital marketing and e-commerce while continuing to support customers with empathy and care.

Experience

Work history, roles, and key accomplishments

OnlyFans Manager/Chatter

Social Buzz

Oct 2023 - Jan 2025 (1 year 3 months)

Engaged with fans and sold model content on OnlyFans. Promoted to Assistant Coach (Team Leader), overseeing chatter productivity and providing coaching to improve performance.

OnlyFans Management Team Leadership Performance Monitoring Coaching Customer Engagement

Virtual Assistant

Teadog.com

Oct 2019 - Mar 2023 (3 years 5 months)

Provided customer service by responding to inquiries via email and chat. Created blog and video content, managed email marketing campaigns, and edited product images.

Customer Service Email Marketing Content Creation Image Editing Inventory Management SEO Social Media Management

Data Mining

Law Offices of Peter A. Jouras, Jr.

Jan 2019 - Dec 2022 (3 years 11 months)

Collected specific data from crash sites, ensuring all details were accurate, neat, and organized. Maintained high standards for data integrity and presentation.

Data Collection Research Information Management

Shopify Product Tagging

Madame Madeline

Jan 2020 - Dec 2020 (11 months)

Assigned product tags to over 3000 cosmetic products, primarily false eyelashes. Successfully delivered the project before the due date, demonstrating efficiency and attention to detail.

Shopify Data Entry Project Management

Data Entry

FT Properties

Jan 2020 - Dec 2020 (11 months)

Performed data scraping from Zillow to gather relevant property information. Ensured efficient and accurate extraction of data for various projects.

Scraping Data Entry Data Extraction Data Management

Data Entry

Sunstone Digital Tech

Jan 2019 - Dec 2019 (11 months)

Promoted to auditor position, combining Microsoft Excel and Google for accurate BigCommerce data input. Extracted information from pictures and researched various restaurants.

Data Entry Microsoft Excel Google BigCommerce Data Auditing Data Extraction Research

Shopify Image Editor

PopCrumbs

Jan 2019 - Dec 2019 (11 months)

Researched and edited high-quality images to fit client needs for products. Also edited and created product descriptions to enhance online listings.

Shopify Image Editing Research Photoshop

Customer Support Representative for UBER Riders

Telus International Philippines

Aug 2017 - Nov 2018 (1 year 3 months)

Delivered high-quality customer service via Zendesk and Bliss, escalating outages in JIRA. Passionately advocated for riders, showing empathy and efficiently solving problems.

Customer Service Zendesk Bliss Jira Problem Solving Empathy Customer Support

Chat Support / Senior Agent / Quality Assurance

DevineCare Inc.

Nov 2015 - Dec 2016 (1 year 1 month)

Handled multiple live chats simultaneously while creating tickets for finished chats. Promoted to Senior Agent with an Assistant Team Leader/Quality Analyst role, and certified as a QA.

Chat Support Customer Service Quality Assurance Team Leadership Ticketing Systems Zendesk

CSR - Emails & Calls

Teleperformance

Aug 2014 - Sep 2015 (1 year 1 month)

Handled and carefully responded to all customer inquiries via email and occasional inbound calls. Promoted to Critical Account Specialist, managing VIP clients and confidential information securely.

Customer Service Email Support Confidentiality

Purchasing Staff

Kamee Seh Construction

Dec 2013 - Sep 2014 (9 months)

Collated purchase orders and requisitions to order materials, goods, and supplies. Reviewed inventories, tracked order statuses, and maintained all relevant reports.

Purchasing Inventory Management Supply Chain

Education

Degrees, certifications, and relevant coursework

STI Global College

Bachelor's Degree, Information Technology

Completed a Bachelor's Degree in Information Technology. The curriculum focused on various aspects of IT, preparing for roles in technology-driven fields.