I seek a trust and/or pensions administration, or customer service role where I can lead communications teams, ensure compliance, improve client outcomes, mentor staff and drive process improvements in a collaborative, detail-focused environment.
JP
Looking for a job
John Pa
@johnp
I am a communications and trust administration specialist with leadership expertise.
JerseyWhat I'm looking for
I have 15 years' experience in customer communication, facilitation and trust administration, working across RBC CEES and JTC.
I have administered Corporate Trusts including International Pension Plans, Employee Benefit Trusts, Share Plans and Deferred Compensation Plans. I acted as primary contact for high-value clients, resolved complex queries, sourced tax advice and reviewed Trust Deeds to facilitate benefits.
As a Team Leader and Assistant Manager, I supervised communications teams, designed training, improved workflows and ensured compliance with AML and regulatory requirements while maintaining high accuracy and meeting tight deadlines.
Experience
Work history, roles, and key accomplishments
JG
Senior Administrator
JTC Group
Apr 2023 - Jul 2025 (2 years 3 months)
Specialized in facilitating client benefit realization across pension schemes, share plans and deferred compensation, acting as primary contact for high-value clients and sourcing tax advice to avoid unexpected liabilities. Led cross-functional initiatives to improve communication workflows, reviewed trust deeds to determine benefit conditions, and mentored junior staff.
RC
Team Leader, Communications
RBC CEES
Jun 2008 - Apr 2021 (12 years 10 months)
Led the Communications Team handling bulk member communications and participant queries for corporate trusts, ensuring compliance with AML and regulatory requirements and maintaining accurate plan records. Supervised training, performance management and process improvements to meet SLA deadlines.
Education
Degrees, certifications, and relevant coursework
HCHighlands College
BTEC Business Studies Diploma, Business Studies
Grade: First
Completed a BTEC Business Studies Diploma (First) at Highlands College, focusing on business principles and administration.
HS
Haute Vallee School
GCSEs, Secondary Education
Grade: English C; Science B; Mathematics C
Completed GCSEs including English (C), Science (B), and Mathematics (C) at Haute Vallee School.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
JerseyAuthorized to work in
United KingdomJob categories
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