At ReAssure, I support policyholders with life and pension enquiries, policy administration, and requests about accessing their benefits. I handle sensitive matters, including bereavement notifications, and explain policy processes and options.
I joined ReAssure's Portal Team to support the development and implementation of its online customer portal. I help customers manage their policies digitally, respond to secure messages, and investigate portal access issues.
Using OPUS, Microsoft Excel, and internal dialler systems, I process policy changes and customer requests while keeping records accurate and completing security checks. I also make outbound calls to overseas customers to support their portal registration and access.
Previously, as a Business Head Administrator at FMB Group Business Solutions, I handled customer enquiries, prepared business mobile contracts and purchase orders, and supported the administration team. I also trained new employees and worked with customer records using a CRM system, Word, and Excel.
