As a Customer Support Volunteer for a Local Online Store, I responded to more than 50 customer inquiries a day through WhatsApp and Instagram DMs. I reduced average response time from 24 hours to under two hours through consistent availability and structured response handling.
As a DM & Social Media Manager for a Friend’s Online Store, I managed incoming messages, recommended products, and guided customers through purchase decisions. I also handled order-related concerns and followed up with customers.
Across informal projects, I answered customer questions, responded to inquiries in a WhatsApp group focused on side hustles, and resolved complaints during a church-based project. I also conducted research to provide accurate, helpful information.
