Johnlyn Almario

I am a detail-oriented virtual assistant with over 2 years of BPO and administrative experience supporting customer communication, documentation, and compliance. I thrive in remote setups and consistently meet deadlines while adapting quickly to new processes.

My background includes roles at Concentrix Daksh Corporation where I handled escalation management, compliance tasks, and supported onboarding by preparing training materials and schedules. I have hands-on experience maintaining accurate records, CRM documentation, and performance trackers.

I excel at email, chat, and voice customer support, prioritizing tasks and coordinating with internal teams to resolve issues efficiently. I handle sensitive information with professionalism and maintain confidentiality while delivering clear, professional communication.

I am equipped with a reliable home office setup including stable internet, power supply, and a quiet workspace, and I am confident contributing to operational workflows, calendar and inbox management, and administrative coordination.