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Jonathan UserJU
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Jonathan User

@jonathanuser8

Detail-oriented virtual administrative assistant with 5+ years in back-office, KYC, and CRM support.

Philippines
Message

What I'm looking for

I seek a full-time remote role where I can apply CRM and KYC expertise, support back-office operations, maintain data integrity, and contribute to process improvements in a collaborative, compliance-focused team.

I am a detail-oriented virtual administrative assistant with over five years of experience supporting back-office operations, KYC verification, case management, and customer escalation. I consistently manage confidential information, maintain accurate records, and use CRM and productivity tools to support daily operations.

I have experience handling high-volume customer cases, documenting interactions, and producing basic reports to track team performance. I transitioned from frontline customer service to back-office and KYC roles due to accuracy, reliability, and strong judgment when managing sensitive cases.

I am self-motivated, quick to learn new systems, and fully equipped for remote work; I seek to contribute efficiency and reliability as a virtual administrative assistant who improves processes and upholds compliance.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

NU

Northwest Samar State University

Bachelor of Science in Business Administration, Business Administration

Completed a Bachelor of Science in Business Administration with coursework and activities supporting audit readiness and data integrity.

Tech stack

Software and tools used professionally

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