Open to opportunities

Jonathan User

@jonathanuser8

Message

Detail-oriented virtual administrative assistant with 5+ years in back-office, KYC, and CRM support.

Philippines

Message

What I'm looking for

I seek a full-time remote role where I can apply CRM and KYC expertise, support back-office operations, maintain data integrity, and contribute to process improvements in a collaborative, compliance-focused team.

I am a detail-oriented virtual administrative assistant with over five years of experience supporting back-office operations, KYC verification, case management, and customer escalation. I consistently manage confidential information, maintain accurate records, and use CRM and productivity tools to support daily operations.

I have experience handling high-volume customer cases, documenting interactions, and producing basic reports to track team performance. I transitioned from frontline customer service to back-office and KYC roles due to accuracy, reliability, and strong judgment when managing sensitive cases.

I am self-motivated, quick to learn new systems, and fully equipped for remote work; I seek to contribute efficiency and reliability as a virtual administrative assistant who improves processes and upholds compliance.

Experience

Work history, roles, and key accomplishments

Virtual Administrative Assistant

Concentrix

Jul 2021 - Feb 2026 (4 years 7 months)

Managed and documented high-volume customer cases in CRM systems, handled escalations with discretion, and generated reports to improve case resolution times and data accuracy.

CRM Case Management Escalations Data Entry File Management Microsoft Excel Google Sheets

KYC Specialist / Back Office

Teleperformance

Feb 2020 - Feb 2021 (1 year)

Reviewed and validated customer identity documents for KYC compliance, maintained organized verification records, and supported data clean-up projects to ensure audit readiness.