Ronalyn Icao

I am a reliable, detail-oriented virtual assistant with solid experience in administrative support, customer service, and coordination. I consistently manage schedules, organize workflows, and handle customer inquiries to keep teams running smoothly.

At TKL Steel Corporation I supported learning and development by coordinating training logistics, preparing materials, collecting feedback, and generating reports that informed process improvements. I previously managed training records and maintained accurate documentation to ensure seamless operations.

In customer-facing roles at Concentrix I assisted customers with billing, plan changes, account updates, and account setup tasks while maintaining CRM accuracy across multiple systems. My strengths include clear client communication, time management, and meticulous data entry.

I bring strong proficiency with MS Office, Google Workspace, CRM systems, Trello, Notion, and creative tools like Canva and CapCut, and I aim to apply these skills to improve efficiency and support team goals.