John Lawrence Nunga

I am John Lawrence Nunga, an experienced customer service representative and content moderator based in the Philippines. With 1 year of experience supporting a financial institution as a customer service representative and 4 years as a content moderator focusing on political ads and social media community standards, I have developed a strong understanding of customer needs and the importance of maintaining a safe online environment.

During my time as a customer service representative, I handled inbound calls to activate cards, file disputes, perform money transfers, process refunds, and deactivate cards. I consistently provided excellent service, ensuring customer satisfaction and meeting key performance indicators. As a content moderator, I specialized in analyzing context and aligning it with designated policy guidelines. I implemented innovative strategies to increase growth and trained new employees who went on to make significant contributions to the company.

My expertise lies in analyzing and sorting tickets according to policy guidelines, protecting users from hate speech, violence, bullying, nudity, sexual activity, solicitation, restricted goods, child nudity, and exploitation. I have a high attention to detail and a keen eye for errors, allowing me to maintain a safe and positive online community.