Open to opportunities

John Konate

@johnkonate

Message

I deliver high-volume multilingual customer support and lead remote operations teams.

Poland

Message

What I'm looking for

I'm looking for a remote customer operations or team leadership role where I can handle complex cases, improve service quality, support compliance, and help teams deliver empathetic, efficient multilingual customer service.

I've supported high-volume customer operations at Orca, handling up to 140 incoming calls a day across real estate, medical, and legal sectors while maintaining GDPR/RODO and PCI-DSS standards.

At WeDRT (Westlink), I managed a team of consultants, monitored quality, introduced operational procedures, trained new employees, and escalated complex cases in collaboration with the Operations Manager and WECA.

I've also delivered multichannel support at Eckoh, earned recognition as one of the call centre's most effective employees, and supported governance and compliance work at City of Oxford College. I work natively in Polish and English and speak advanced French.

Experience

Work history, roles, and key accomplishments

Personal Assistant / Remote Call Centre Specialist

Orca

Jul 2024 - Mar 2026 (1 year 8 months)

Handled up to 140 inbound calls daily in high-volume sectors including real estate, medical, and legal. Maintained high First Call Resolution rates while adhering to GDPR and PCI-DSS standards.

Zendesk Salesforce CRM GDPR PCI DSS De escalation Multitasking

Team Manager / Remote Call Centre

WeDRT (Westlink)

Dec 2022 - Aug 2023 (8 months)

Managed a team of consultants, monitored work quality, and implemented operational procedures. Collaborated with the Operations Manager and government institutions.

Team Management Quality monitoring Training Complaint Handling Escalation Management

Customer Service Specialist

Eckoh

Dec 2021 - Dec 2022 (1 year)

Provided comprehensive multi-channel customer service while maintaining PCI-DSS and data security standards. Optimized CRM usage, becoming one of the most efficient call center employees.

CRM PCI DSS Upselling Customer Service Data Security

Business Governance & Compliance Administrator

City of Oxford College

Dec 2018 - Jun 2019 (6 months)

Developed and audited internal institutional policies for legal compliance (GDPR, Safeguarding). Handled sensitive data and formal correspondence with school directors, management, and parents.

GDPR Compliance Audit Event Organization