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JohnIon Sandalo

@johnionsandalo

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E-commerce website builder creating AI-assisted online stores for small businesses with Vibepreview.

Philippines

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I help small businesses bring their products online with e-commerce websites and online stores designed to present their brands professionally and reach the right customers.

For ALLUNE, I independently designed and built an end-to-end e-commerce site for a local perfume brand with no online presence. It includes a shop, individual fragrance pages, a scent-matching quiz, and a journal.

I also designed and built EPOCH, a site for a minimalist watch brand, and redesigned MUMSCANDY’s website structure and user experience for clearer, easier browsing. I used AI-assisted design tooling from Vibepreview on these projects.

Alongside my website projects, I’ve handled customer support by live chat and email at Circle of Greatness and provided Tier-2 technical support at TTEC.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Circle of Greatness

Mar 2026 - Oct 2026 (7 months)

Handled live-chat and email inquiries end-to-end, from first response to resolution. Owned escalations and follow-ups across channels and coordinated with product and operations teams on recurring customer issues.

Live Chat Email Support Escalation Management Customer Service Cross functional Coordination

Technical Support II

TTEC

Jun 2025 - Mar 2026 (9 months)

Provided Tier-2 troubleshooting for internet, landline, and TV subscribers. Closed inbound upgrade sales within the same support call and resolved retention cases and billing disputes.

Tier 2 Troubleshooting Internet Landlines TV Sales Retention Billing Disputes

Customer & Technical Support II

Concentrix

Mar 2024 - May 2025 (1 year 2 months)

Delivered device troubleshooting support for a major US wireless carrier. Processed CRM-driven line transfers and account changes, and supported billing inquiries and plan-change requests.

Device Troubleshooting CRM Production Line Transfers Account Management Billing Support

Barista & Product Manager

Uncle Brew

Mar 2023 - Mar 2024 (1 year)

Ran counter and back-of-house operations across shifts. Managed cash handling, inventory, and daily sales reporting, and coordinated product planning and team hand-offs.

Cash Handling Inventory Management Sales Reporting Product Planning Team Coordination