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Divina Sanchez

@divinasanchez

E-commerce operations specialist managing niche storefronts for NBA trading cards and children's toys, with digital content and listing optimization.

Philippines

Message

I manage end-to-end storefront operations for niche markets, including NBA collectible trading cards and children's toys. I optimize product listings with descriptive copy and strategic tags, and publish social media content to build brand awareness and drive traffic.

Previously, I resolved banking concerns for Bank of America customers at TeleTech and provided technical support at Sutherland Global Services and Stream Global Services. At the Department of Environment and Natural Resources, I processed official documentation and reports in the Integrated Information Management System (IIMS).

Experience

Work history, roles, and key accomplishments

Current

E-commerce Operations Specialist

Current

Self Employed

Jan 2015 - Present (11 years 9 months)

Managed end-to-end storefront operations for niche markets, focusing on NBA collectible trading cards and children's toys. Curated digital content, optimized product listings, and resolved customer inquiries to maintain high satisfaction.

Ecommerce Storefront Management Digital Content Creation Product Listing Optimization Social Media Customer Service

Customer Support Representative

TeleTech

Jul 2013 - Jun 2014 (11 months)

Resolved banking concerns and inquiries for Bank of America customers, maintaining data privacy regulations and providing empathetic service for escalations.

Customer Service Banking Data Privacy Escalation Handling

Technical Support Representative

Sutherland Global Services

Apr 2012 - Feb 2013 (10 months)

Provided technical support for high-profile clients including Virgin Digital Help and Staples UK, resolving software issues, network problems, and performing malware removal and PC optimization.

Technical Support Troubleshooting Malware Removal PC Optimization Software Installation Email Configuration

Technical Support Representative

Stream Global Services

Feb 2011 - Mar 2012 (1 year 1 month)

Managed technical troubleshooting and resolution pipelines for the HP-IPG account, troubleshooting hardware malfunctions and software configuration errors across HP printer models.

Technical Support Troubleshooting Hardware Software Configuration HP Printers

Administrative Assistant

Department of Environment and Natural Resources

Jun 2010 - Dec 2010 (6 months)

Processed official documentation and reports within the Integrated Information Management System, administered executive tracking logs, and coordinated financial paperwork for audit review.

Documentation Records Management Administrative Support Financial Coordination IIMS