Open to opportunities

Neil Manatad

@neilmanatad

Message

I improve e-commerce operations and resolve technical support issues at scale.

Philippines

Message

What I'm looking for

I'm looking for a full-time remote role where I can solve business and client pain points through e-commerce support, product research, CRM tools, and workflow automation. I'm flexible across US, UK, and Australian time zones.

I've supported Xfinity Mobile at Teleperformance, resolving hardware and software issues for a customer base exceeding 5,000 users. I improved service processes, achieved a 75% overall NPS score, and boosted operational efficiency by 30%.

For Amazon UK product listings and research, I identified high-potential products, assessed profitability, restrictions, competition, and customer demand. My research contributed to a 20% increase in product turnover over six months.

At Full Beauty Brands through iQor, I handled orders, returns, exchanges, tracking, refunds, and customer inquiries across chat, email, and phone. I supported up to 70 clients daily while maintaining customer satisfaction above 80%.

I'm here to address business and client pain points through CRM tools, e-commerce research, automation, and seamless customer workflows for growing digital brands.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

Teleperformance Inc.

Jul 2025 - Jul 2026 (1 year)

Managed high-volume inbound interactions, diagnosing and resolving hardware and software issues for over 5,000 users. Achieved a 75% NPS score and boosted operational efficiency by 30% through proactive problem-solving.

Customer Support Troubleshooting Hardware Software NPS Process Improvement

Education

Degrees, certifications, and relevant coursework

University of SouthEastern Philippines

Bachelor of Industrial Management, Industrial Management

Completed coursework in Operations Management, Logistics and Lean Manufacturing, equipping with essential skills in efficiency optimization and resource allocation. Actively participated in team projects that enhanced problem-solving and analytical abilities.