Robert Santos

RS

Open to opportunities

Robert Santos

@robertsantos

Technical consultant and web developer focused on operational excellence through continuous improvement.

What I'm looking for

I’m looking for a role where I can combine Level-II technical support, e-commerce/operations, and self-taught web skills—while contributing to continuous improvement and training. I thrive in fast-paced teams that value clear communication and measurable results.

I’m a multifaceted technical consultant and e-commerce operator with a strong foundation in Electronics and ongoing advanced studies in Industrial Engineering. I bring a practical, hands-on approach—simplifying complex concepts, managing digital workflows, and turning problems into Kaizen-based improvements.

Since 2019, I’ve led end-to-end e-commerce operations, including sourcing, digital marketing, and customer relations, while also providing on-call technical services for electrical installation and hardware maintenance. I coordinate logistics and fulfillment as a motorcycle delivery provider to keep service delivery timely and reliable.

I’ve also built a training and support track record: I served as a part-time TESDA Trainer facilitating technical modules and entrepreneurship seminars, and I handled Level-II customer service from 2017–2018 by resolving elevated technical inquiries efficiently. I created and deployed a civil service exam reviewer web application, demonstrating my self-taught proficiency in web development and digital tools.

Experience

Work history, roles, and key accomplishments

SE

Current

Technical Consultant & E-commerce

Current

Self-Employed

Jan 2019 - Present (7 years 4 months)

Managed end-to-end e-commerce operations, including sourcing, digital marketing, and customer relations. Provided on-call electrical installation and hardware maintenance support, coordinated logistics and motorcycle deliveries, and facilitated TESDA training and entrepreneurship seminars with a Kaizen-based continuous improvement approach.

E Commerce Operations Digital Marketing Customer Relations Electrical Installation Logistics Continuous Improvement

LS

Customer Service Rep (Level-II)

Level-II Customer Support

Jan 2017 - Jan 2018 (1 year)

Resolved elevated customer inquiries and technical service issues with high efficiency while maintaining professional communication standards in a fast-paced support environment.

Technical Support Customer Service Professional communication

CP

Technical Trainer & Facilitator

COKE-TESDA STAR Program

Jan 2014 - Jan 2017 (3 years)

Led training sessions for the COKE-TESDA STAR Program and Consumer Electronics Servicing (CES). Designed instructional environments to help students master complex technical concepts and supported effective seminar facilitation.

Instructional Design English Communication Tagalog Communication

Education

Degrees, certifications, and relevant coursework

TE

TESDA

Trainers Methodology Level 1 (TMC-I), Training Methodology

Completed Trainers Methodology Level 1 (TMC-I) training through TESDA. Qualified to facilitate and train learners using structured methodology.

Tech stack

Software and tools used professionally

Gmail

Adobe Photoshop

Google Workspace

Netlify

AutoCAD

Android

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