John Felix Credo
@johnfelixcredo
Virtual Assistant specializing in ad operations, data reconciliation, and remote technical support.
PhilippinesWhat I'm looking for
I’m a detail-oriented Virtual Assistant with 3+ years of professional experience in ad operations, data reconciliation, reporting, and technical support. I manage high-volume workflows with precision and meet strict daily deadlines in fully remote environments, staying calm and organized even as priorities shift.
At Southern Cross Austereo (SCA), I handled 200+ daily ad spots, completed daily scheduled-vs-aired reconciliations, and maintained operational reports to protect campaign integrity. Previously at TELUS International (AOL), I delivered remote customer support by resolving login and configuration issues, documenting cases, and escalating complex problems with clear, structured communication.
Experience
Work history, roles, and key accomplishments
Audio Scheduler / Traffic Exec
Southern Cross Austereo
Jan 2023 - May 2026 (3 years 4 months)
Managed and scheduled 200+ daily ad spots across Triple M (4MMM) and HIT radio stations nationwide, ensuring accurate, on-time airing across multiple markets. Reconciled scheduled vs. aired ads daily, maintained operational reporting logs, and coordinated cross-time-zone stakeholders to resolve discrepancies and protect reporting integrity.
Technical Support Representative
TELUS International
Mar 2020 - Dec 2022 (2 years 9 months)
Provided remote customer support for AOL email users, resolving login, email configuration, and technical troubleshooting issues while maintaining high customer satisfaction. Documented support cases, escalated complex issues per protocol, and kept accurate records while communicating clearly to non-technical users.
Education
Degrees, certifications, and relevant coursework
National Teachers College
Bachelor of Science in Information Technology, Information Technology
Earned a Bachelor of Science in Information Technology from National Teachers College in the Philippines.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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