Rameez Catle

I am a dedicated healthcare customer service and prior authorization specialist with extensive experience supporting U.S. patients and provider offices across multiple programs. I have worked in care coordination, prior authorization, medical billing, and pharmacy benefit management, consistently meeting KPIs and complying with HIPAA.

My background includes inbound/outbound patient and provider communication, scheduling, insurance verification, payment posting, and processing prior authorizations via PAS and related systems. I am proficient with Athena, Epic, MicroMD and other EMRs, as well as portals like Availity and NGS Connex.

I collaborate closely with providers and teams using tools such as Teams, TigerText, and Outlook, participate in huddles to identify improvements, and maintain accurate cloud-based records. I also support new hires and perform administrative tasks like chart prep and fax processing when needed.

I bring strong oral and written communication, multi-window navigation, and a customer-focused attitude to roles that require reliability, adherence to SOPs, and a commitment to patient-centered service.