Looking for a job

John Erazo

@johnerazo

Remote Executive Assistant & Operations Specialist | 6+ yrs supporting U.S. businesses | Tech-savvy Systems Engineer & multilingual VA

Colombia

Message

What I'm looking for

I’m looking for a fully remote opportunity where I can bring value through executive support, operations, customer service, sales support, or technical assistance. I thrive in fast-paced environments, enjoy solving problems, optimizing workflows, and supporting teams with efficiency and professionalism. I value clear communication, growth opportunities, and long-term collaboration.

Remote professional with 6+ years of experience supporting U.S.-based businesses in multiple roles:

• Executive & Virtual Assistance: Calendar management, inbox management, travel planning, meeting coordination, data entry, and internet research.

• Operations Support: SOP creation, workflow optimization, project coordination, process improvement, and general administrative support.

• Appointment Setting & Sales Support: Lead generation, outreach, follow-ups, CRM updates, and appointment scheduling.

• E-commerce Support: Order processing, product listings, customer service, vendor communication, and issue resolution.

• IT & Technical Support: Software troubleshooting, technical assistance, documentation, and automation support.

I am proactive, detail-oriented, highly adaptable, and able to work independently with minimal supervision.

Fluent in English, native in Spanish, and advanced in Brazilian Portuguese.

Experience

Work history, roles, and key accomplishments

Executive Assistant

358 Futures

Mar 2024 - Aug 2025 (1 year 5 months)

Executive Assistant supporting two C-level executives at 358 Futures, managing calendars, inboxes, meetings, travel, research, operations, CRM updates, and administrative workflows while ensuring smooth day-to-day operations in a fast-paced remote environment.

Remote Executive Assistance Calendar Management Inbox Management Research Skills Inbox Zero Meeting Management

E-commerce Coordinator

La Parea Wellness

Mar 2023 - Jun 2024 (1 year 3 months)

Full-time role supporting e-commerce operations for a wellness and skincare brand targeting Brazil. Managed product listings across Amazon, Mercado Libre, Etsy, and Walmart, handled customer support in Portuguese and English, and assisted with research, pricing, and daily operations.

Remote Ecommerce Amazon Amazon Seller Central Portuguese English Customer Service Walmart Marketplace Etsy Etsy SEO Product Listings Optimization Market Research

Appointment Setter

Rob Dial

Jan 2022 - Mar 2023 (1 year 2 months)

Supported a life coach and motivational speaker with lead generation and appointment setting through Instagram and Facebook. Used ManyChat for outreach and lead capture, HubSpot and Microsoft 365 for tracking and follow-ups, and Calendly for scheduling qualified sales calls. Pre-qualified prospects and helped keep the sales pipeline organized to improve conversions.

Remote English Appointment Setting CRM Systems HubSpot Spreadsheets Microsoft 365 Sales Social Media Instagram Facebook Lead Generation Lead Qualification Lead Management

Incident Management Analyst

teleperformance.com

Jan 2020 - Dec 2021 (1 year 11 months)

Worked as an Incident Management Analyst providing bilingual support in English and Portuguese for clients across North and South America. Monitored and managed IT incidents, tracked tickets, escalated critical issues, followed SLAs, coordinated with technical teams, and ensured timely resolution while maintaining clear communication with clients and stakeholders.