JDJohn Dara
@johndara
Business professional with 10+ years in e-commerce Risk/Fraud prevention operations.
United KingdomWhat I'm looking for
I am a business professional with over 10 years of experience in e-commerce risk operations, investigations, and customer service. My career has been dedicated to operational management and fraud prevention, where I have successfully led teams and implemented strategies that significantly reduced fraudulent activities. At Amazon, I managed a high-performing team of 20 associates, achieving $85,000 in savings through a project aimed at curbing fraudulent transactions. My ability to coordinate with various teams has ensured optimal process flow and adherence to service level agreements.
In my previous roles, I have trained over 150 new hires and developed an innovative investigations model that improved performance by 33%. I pride myself on my skills in stakeholder communication and process improvement, which have been instrumental in my career. Currently, I am pursuing an MSc in International Business at the University of Hertfordshire, which complements my professional expertise and enhances my ability to contribute effectively in a remote role focused on fraud prevention.
Experience
Work history, roles, and key accomplishments
AMManaged a high-performing team of 20 associates, overseeing their quality, productivity, and compliance with operational hygiene metrics. Initiated a project to curb fraudulent transactions using Amazon Gift Cards as a payment method, resulting in $85,000 savings in 6 months.
AMTrained 150+ new hire associates on Amazon Digital order investigations across multiple marketplaces. Created an 'Account Evaluation System' investigations model as part of a Kaizen, resulting in a 33% improvement in the performance of bottom-quartile associates.
AMInvestigated high-potential fraudulent transactions for varied types of Amazon orders in compliance with internal policies. Analyzed behavioral patterns, payment methods, and account histories to make high-quality decisions aimed at reducing fraud-related losses.
AMResolved customer queries through E-mail and Chat mediums. Handled customer contacts across Amazon US, UK, Australia and India marketplaces.
Customer Sales Representative
Voyage Marketers
Oct 2010 - Dec 2012 (2 years 2 months)
Performed outbound sales calls for the Canadian newspaper National Post, targeting regions such as BC, Montreal, and Ontario. Achieved sales targets by effectively communicating product value and benefits to potential customers.
Education
Degrees, certifications, and relevant coursework
UHUniversity of Hertfordshire
MSc International Business, International Business
2024 -
Activities and societies: Relevant coursework: Human Resource Management, Accounting and Finance, Marketing, Supply Chain Management.
Currently pursuing a Master of Science in International Business. Relevant coursework includes Human Resource Management, Accounting and Finance, Marketing, and Supply Chain Management.
OUOsmania University
Bachelor of Arts, Mass Communications
2010 - 2013
Activities and societies: Relevant coursework: Advertising, Media, Journalism.
Completed a Bachelor of Arts in Mass Communications. Relevant coursework covered Advertising, Media, and Journalism.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Job categories
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