John Christian Flores
@johnchristianflores
IT support engineer at Trends and Technologies, Inc. who reimaged about 50 PCs and configured endpoint security across client environments.
PhilippinesWhat I'm looking for
At Trends and Technologies, Inc., I provided remote, onsite, and phone-based support for enterprise clients, troubleshooting Windows, hardware, software, network, and security issues. I handled about 5–10 Ivanti tickets per day and documented resolutions while following SLA requirements.
I reimaged about 50 PCs and laptops, installed standard applications, and joined devices to the domain. I also installed endpoint security agents and configured policies and exclusions across Trellix, CrowdStrike, and Trend Micro environments.
For a client deployment, I installed a Peplink device, configured WAN connectivity and failover, and tested the backup link. Earlier, at Universal Tech, I updated WordPress and Weebly websites and optimized page content and images.
Experience
Work history, roles, and key accomplishments
Technology Engineer (Information Security)
Trends and Technologies, Inc.
Jun 2024 - Apr 2026 (1 year 10 months)
Provided remote, onsite, and phone-based technical support for multiple enterprise clients, troubleshooting Windows, hardware, software, network, and security issues. Handled approximately 5-10 tickets per day using Ivanti, documented troubleshooting and resolutions, and coordinated escalations with senior engineers.
SEO Specialist
Universal Tech
Jan 2021 - Dec 2022 (1 year 11 months)
Updated WordPress and Weebly websites, optimized page content and images, and assisted clients with website updates and technical issues.
Education
Degrees, certifications, and relevant coursework
University of San Carlos
Bachelor's Degree, Information Communication and Technology
Pursued a Bachelor's Degree in Information Communication and Technology (ICT) at the University of San Carlos.
Trellix
Trellix Endpoint Security - Technology Specialist, Endpoint Security
Earned the Trellix Endpoint Security - Technology Specialist certification.
Trellix
Trellix Data Security - Technology Specialist, Data Security
Earned the Trellix Data Security - Technology Specialist certification.
Cisco
Cisco Fire Jumper - Cisco Umbrella Deployment, Network Security
Earned the Cisco Fire Jumper - Cisco Umbrella Deployment certification.
Peplink
Peplink Certified Engineer, Networking
Earned the Peplink Certified Engineer certification.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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