Christian Quitain
@christianquitain
IT Support Specialist delivering Level 1 service desk support, Microsoft 365/AD troubleshooting, and SLA-focused issue resolution.
PhilippinesWhat I'm looking for
I’m an IT Support Specialist with over 3 years of experience providing technical support, troubleshooting, and infrastructure assistance in enterprise environments. I deliver efficient Level 1 support through phone, email, and remote channels, diagnosing issues across hardware, software, Windows, VPN connectivity, and applications. At HCL Technologies, I managed and resolved over 1,200 incidents annually in ServiceNow, achieving an 85% First Contact Resolution rate while maintaining SLA compliance and high customer satisfaction.
My background also includes infrastructure support and end-user assistance, including a large-scale Windows 10 to Windows 11 migration at Collabera with minimal business disruption. I bring strong user-focused communication, cross-functional collaboration, and proactive problem-solving—from supporting 150+ technical assets at Newlife Christian Church to providing remote administrative, customer support, graphic design, and e-commerce support for international clients. I’m at my best in fast-paced environments, working independently with minimal supervision while ensuring business continuity.
Experience
Work history, roles, and key accomplishments
Freelance Remote Contractor
Freelance
Jan 2020 - Present (6 years 5 months)
Provided remote administrative, customer support, graphic design, and e-commerce support services for international clients. Delivered projects within deadlines while maintaining quality standards through strong communication, organization, multitasking, and problem-solving.
Provided Level 1 technical support to enterprise users via phone, email, and remote channels, resolving hardware, software, Windows, VPN, connectivity, and application issues. Managed 1,200+ ServiceNow incidents annually and achieved an 85% first contact resolution rate while maintaining SLA compliance.
Supported enterprise IT infrastructure through troubleshooting, maintenance, and end-user assistance, including a large-scale Windows 10 to Windows 11 migration with minimal business disruption. Resolved hardware, software, OS, and connectivity support requests to maintain system availability and operational efficiency.
IT Technical Support
Newlife Christian Church
Aug 2018 - Feb 2020 (1 year 6 months)
Provided technical support for computers, networks, audiovisual equipment, and multimedia systems, maintaining and supporting 150+ computers and related technical assets. Diagnosed and resolved urgent issues during events and services to ensure uninterrupted operations.
Education
Degrees, certifications, and relevant coursework
St. Dominic College of Asia
Bachelor of Science in Information Technology, Information Technology
Earned a Bachelor of Science in Information Technology from St. Dominic College of Asia (Bacoor, Cavite), graduating in March 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
Interested in hiring Christian?
You can contact Christian and 90k+ other talented remote workers on Himalayas.
Message ChristianFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
