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John Canja

@johncanja

Customer Support Specialist at RIYO USA LLC handling tickets across five brands and supporting returns, refunds, and sales.

Philippines

Message

At POWERUPTOYS, I supported customers with product troubleshooting, replacements, shipping updates, and escalations. I managed reviews and feedback on Shopify and Amazon and created reports from Zendesk.

I also assisted the sales manager with email marketing and lead generation in HubSpot, and helped close sales with new and existing clients. I handled 4–10 tickets per shift and received positive reviews for the products and customer care team.

At RIYO USA LLC, I managed customer tickets across five brands, providing technical support and handling returns, refunds, cancellations, and shipping inquiries. I handled 50–180 tickets daily and worked with the executive on important concerns.

Experience

Work history, roles, and key accomplishments

Customer Support and Sales Specialist/Executive Assistant

Riyo USA LLC

Aug 2024 - Oct 2026 (2 years 2 months)

Email support managing customer tickets for multiple brands, providing technical support, managing returns, refunds, order cancellations, and discounts. Coordinates closely with the executive on inquiries and concerns.

Customer Support Sales Email Support Zendesk Reamaze Shopify Amazon Seller Central ShipStation Recharge ThriveCart

Customer Support Specialist and Sales Assistant/Executive Assistant

Poweruptoys

May 2024 - Oct 2026 (2 years 5 months)

Supports customers regarding Powerup products, handling troubleshooting, replacements, shipping updates, and escalations. Manages reviews and feedback on Shopify and Amazon, creates reports from Zendesk, and assists with email marketing and lead generation in HubSpot.

Customer Support Sales Executive Support Shopify Amazon Zendesk HubSpot Google Sheets Email Marketing Lead Generation

Technical/Customer Support Specialist

Foundever Outsourcing Company

Oct 2022 - Aug 2023 (10 months)

Front line agent supporting clients about HP Inkjet Printers. Achieved regular status within 3 months and was commended by team leaders and supervisors as an asset to the company.

Customer Support Technical Support Inkjet Printer Zendesk CDAX Canary CRM Genesys Cloud