Erika Tadeo
@erikatadeo
Customer support specialist who blends fast troubleshooting with empathetic, pressure-tested problem solving.
PhilippinesWhat I'm looking for
I’m an adaptable customer support professional who adjusts quickly to product and scheduling changes. I excel under pressure, use critical thinking to resolve issues, and focus on clear communication that helps customers feel supported.
Across email, chat, and phone roles, I’ve guided customers through troubleshooting, account and login problems, plan/refund requests, and product-related questions. I also managed customer follow-ups, shipment tracking, courier coordination, and documented/escalated delivery issues, turning delays and concerns into actionable next steps.
Experience
Work history, roles, and key accomplishments
Chat and Email Support
QuadX Inc.
Oct 2025 - Jan 2026 (3 months)
Managed customer follow-ups for package deliveries and pick-ups, tracking shipments and coordinating with third-party couriers to resolve delays. Assisted with refunds for return-to-seller packages, reported damaged/lost/missing shipments, and documented delivery rider issues for escalation.
Email and Chat Agent
CEF Solutions Inc.
Jun 2025 - Sep 2025 (3 months)
Supported customers with Midea appliance questions via email, guiding them through basic home troubleshooting steps. Provided next steps for warranty support when issues could not be resolved remotely.
Handled customer inquiries via email related to Canva products, helping users choose plans and complete next steps after purchase decisions. Provided troubleshooting for plan changes, refunds, login/password resets, and assisted with editing challenges for photos and videos.
Provided chat support for Apple pre-purchase questions and product-specific inquiries, guiding customers through the purchasing process. Resolved Apple ID and login issues, including troubleshooting account access problems.
Customer Service Associate
The Results Companies
Jul 2017 - Dec 2017 (5 months)
Supported customers over the phone with MoneyGram remittance transactions by explaining status updates, requirements, and resolving issues or restrictions. Also provided Boost Mobile technical assistance, including troubleshooting plan/device concerns and helping manage lost-device blacklisting/whitelisting.
Handled customer calls regarding Globe postpaid billing, providing guidance on SIM replacement requests and clarification of subscribed plans. Assisted with blacklisting lost devices and recommended add-ons to improve customers’ postpaid experience.
Education
Degrees, certifications, and relevant coursework
Manggahan High School
High School, Secondary Education
2007 - 2014
Attended Manggahan High School from 2007 to 2014.
ABE International College of Karangalan
Business Administration, Business Administration
2011 - 2012
Studied Business Administration at ABE International College of Karangalan from 2011 to 2012.
5EA Training Center and Development
Housekeeping Training, Housekeeping
2011 -
Completed housekeeping training at 5EA Training Center and Development (April–July 2011).
Karangalan Village
Elementary School, Elementary Education
2001 - 2007
Completed elementary school in Karangalan Village from 2001 to 2007.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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