Johnbosco Okonkwo

Key Responsibilities:
• Monitor and manage FTTH backend systems to ensure optimal network performance, availability, and uptime
• Diagnose and resolve service-related issues, including provisioning, activation, connectivity, and speed performance

• Install and configure MTN WiFi extenders for FTTH customers via LAN and wireless connectivity

• Analyze network performance metrics and implement con

• Collaborated with Verizon Remote Engineers via Cisco Webex to support enterprise network, WAN, and firewall troubleshooting activities across customer environments.
• Utilized PuTTY and console cable connectivity to access, configure, troubleshoot, and validate network infrastructure equipment, including Cisco, HP, Dell, Fortinet, and other multi-vendor enterprise networking devices.
• Coordinat

Collaborated with Verizon Remote Engineers via Cisco Webex to support enterprise network, WAN, and firewall troubleshooting activities. Utilized PuTTY and console cable connectivity to access, configure, troubleshoot, and validate network infrastructure equipment.

I provide comprehensive end-to-end IT support and systems management across a diverse client base spanning multiple industries. My role focuses on maintaining secure, efficient, and compliant IT environments through proactive monitoring, automation, and hands-on remote technical support.

I leverage tools such as Autotask PSA, Hudu, Addigy, Datto RMM, Datto EDR, Huntress, Liongard, and IT Glue for

• Ensured stable and reliable network operations across access, service, and core network environments.
• Monitored daily network performance, conducted fault analysis, and resolved carrier interface issues through proper escalation procedures.
• Deployed and maintained network monitoring, analysis, and reporting tools while implementing configuration changes via approved change management process

• Performed network troubleshooting using tools such as Terminus, RADIUS, and SmartOLT to diagnose and resolve connectivity issues efficiently.
• Proactively monitored dedicated customer links, OLT ports, and NAS devices using WhatsUp Gold to ensure optimal performance and rapid fault detection.
• Configured and troubleshot HUAWEI and ZTE modems through platforms including Bitrix, SmartOLT, and Te

• Installed Cambium access points across multiple designated locations within the university campus, ensuring optimal wireless coverage and reliable connectivity.
• Routed network cabling to designated racks in compliance with industry standards and university infrastructure requirements.
• Terminated network cables to patch panels, ensuring secure, organized, and high-performance connections.
• L

• Communicated with Microsoft end users, system administrators, and solution integrators via phone, email, and chat to identify, diagnose, and troubleshoot technical issues while setting clear expectations.
• Applied technical expertise and documentation to determine appropriate remediation steps, reproduce customer issues in lab environments, and escalate urgent business-impacting situations when

• Handled cash transactions accurately, including accepting bets, processing payments, distributing winnings, and providing correct change.
• Processed betting transactions efficiently and accurately using Doxxbet systems while maintaining attention to detail.
• Verified customer age and identity in compliance with legal requirements and company policies.
• Informed customers about ongoing promoti

• Managed networking, installation, and ongoing maintenance services to ensure reliable system operations.
• Performed diagnostics, repair, and maintenance of Apollo slot machines to maintain optimal performance and uptime.
• Provided technical support to both shop-based and online users, resolving issues efficiently.
• Ensured gaming software was regularly updated to the latest versions for secur

Currently pursuing a Bachelor of Science (B.Sc.) in Computer Science at Ajayi Crowther University, with a specialization interest in Computer Networking and Telecommunications. Building expertise in network infrastructure, routing and switching, network security, system administration, and troubleshooting, while strengthening technical skills applicable to enterprise, ISP, and telecommunications e

Pursued a Higher National Diploma in Computer Science.

Completed a National Diploma in Computer Science.