At Dimension Data, I monitor network services, troubleshoot faults remotely, and design and maintain infrastructure that includes servers and virtualization platforms. I improved SLA performance by 5% by implementing proactive monitoring tools such as PRTG and Zabbix.
Previously, I provided technical support at Airtel Nigeria and Aviat Networks, handling support queries and monitoring managed services. My work also includes configuring Cisco routers and switches, maintaining network security protocols, and reporting infrastructure status to senior leadership.
