Angelica Garcia
@angelicagarcia
Experienced Process Specialist with a focus on efficiency and client satisfaction.
What I'm looking for
I am an experienced Process Specialist with 19 years in the BPO industry, specializing in technical, financial, and healthcare management within contact center environments. My career has been marked by a commitment to delivering high-quality customer service and resolution, always with a focus on efficiency and client satisfaction. I have been recognized for implementing innovative support strategies that foster team collaboration and drive performance improvements.
Throughout my career, I have held various roles that have allowed me to develop a diverse skill set. As a Subject Matter Expert at Infosys BPM Limited, I conducted regular audits to ensure compliance and accuracy while leading projects related to new system implementations. My experience as a Transaction Specialist at Arvato BERTELSMANN involved gathering information and resolving inquiries, which honed my problem-solving skills and attention to detail.
I am highly adaptable and detail-oriented, committed to continuous learning and professional growth. I believe in the power of teamwork and collaboration, and I strive to create an environment where everyone can contribute to their fullest potential.
Experience
Work history, roles, and key accomplishments
Talent Acquisition Support
Infosys BPM Limited Philippines
Aug 2024 - Nov 2024 (3 months)
Coordinated and scheduled interviews with hiring managers and candidates. Managed the hiring process by planning interview procedures.
Subject Matter Expert
Infosys BPM Limited Philippines
Nov 2018 - Aug 2024 (5 years 9 months)
Conducted regular audits within systems to ensure compliance and accuracy. Led and managed projects related to new system implementations or internal achievements. Trained and supported team members on process-specific best practices.
Transaction Specialist
Arvato BERTELSMANN
Feb 2017 - Nov 2018 (1 year 9 months)
Gathered information, researched, and resolved inquiries, reviewing data for deficiencies or errors. Corrected incompatibilities and checked output. Processed bulk orders, amendments, and agreements according to customer requests.
Transaction Processor
CONDUENT INC.
Nov 2014 - Feb 2017 (2 years 3 months)
Monitored unpaid accounts to ensure all payments were accounted for and properly posted. Processed accounts and incoming payments in compliance with financial policies and procedures.
Business Processing Associate
American International Group Inc.
Jul 2013 - Dec 2013 (5 months)
Reviewed and identified claim types, assigning them to appropriate Claim Adjusters using SAP. Processed claim corrections and ensured accurate invoicing of claims. Contacted claimants, insured parties, underwriters, brokers, and medical providers for additional claim information via email. Verified and processed invoices related to claims to ensure timely and accurate payments.
Data Processor
Data Solution Information Inc.
Jun 2002 - Apr 2012 (9 years 10 months)
Transcribed documents into MS Word. Accessed online browser-based systems for online data entry. Scanned photos, blueprints, and other documents for data input into document management systems or image databases.
Secretary
Philippine Science and Technology Center
Jul 2000 - Apr 2001 (9 months)
Managed and organized schedules, appointments, and meetings. Maintained and updated filing systems, both electronic and physical. Provided support to executives and team members as required.
Education
Degrees, certifications, and relevant coursework
Philippine Science and Technology Center
BS in Information Technology, Information Technology
Studied Information Technology at Philippine Science and Technology Center from June 1998 to April 2002. Gained foundational knowledge in various IT concepts and applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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