John Akinola-Adetoro

I’m a client-facing professional with 9+ years managing customer relationships, onboarding, and retention across fintech, e-commerce, and platform businesses in both Nigeria and the US. My core strength is turning ambiguous customer problems into measurable outcomes

I drove a 125% user retention rate at Ubuntu Talks through onboarding redesign, and grew company revenue by 103.5% in a single year leading growth strategy at Quinsa. I’ve built consultative advisory processes that closed high-value, long-term accounts, and I’m comfortable being the bridge between customers, product, engineering, and executive leadership.

Beyond customer success, I bring hands-on experience across cybersecurity analysis, AI-driven workflow automation, and entrepreneurship

I’ve co-founded and scaled multiple ventures from the ground up, so I know what it’s like to own a problem end-to-end with no team to hide behind. I’m most interested in roles where I can combine account ownership, data-driven decision-making, and AI tooling to help companies retain and grow their customer base.