Johan Welthagen

🔹 Cloud & Modern Workplace

Microsoft 365 tenant setup and management
Email and data migrations (On Site Exchange → Microsoft 365, Google Workspace → Microsoft 365)
Microsoft Intune & device compliance management
Azure Cloud Infrastructure Design and Setup
Azure Active Directory / Entra ID configuration / M365 / MS Secure Score
SharePoint & OneDrive deployment and permissions governance

🔹 Managed

- NOC / 24 hour support engineer
- Sole administration of MSP Business Systems and endpoints which includes:
- On-Premise ConnectWise Manage / Automate / Control
- Security Systems: Webroot / SentinelOne / ThreatLocker / BlackPoint SnapAgent / Sophos Central AV
- Routers & Firewall systems: Cisco Meraki / Ubiquiti AP's / FortiGate NGFW / Juniper Firewalls / Sonicwall Firewalls
- Backup Systems: A

Worked as Technical Support Specialist at Attain Technology Inc..

- Remote System Support and Server Administration
- Management of RMM services
(Connectwise Automate / Connectwise SD / Connectwise Control (formerly known as Screenconnect))
- Management of online security and backup services (Webroot, Datto, Sophos)
- Network administration of Meraki and Sonicwall Devices

• Development and Research of self sustainability and Environmental Conservation.
• Installations of Hydroponic systems, water reservoirs, Solar panels
• Research of latest technologies in the self sustainability and hydroponic fields.
• Development and customization of hydroponic cultures including NFT, Deep water Cultures, etc.
• Food produce to Upmarket and Fusion restaurants

- Systems Support and Administration

• Resolve Support Tickets
• Provide Professional Support to Norwegian Customers via Mail and Telephone
• Active directory Administration
• Microsoft Exchange Administration 2007 & 2010
• Visma Application Support (Norwegian Accounting Package running on SQL platform)
• Office 365
• Hyper V Administration
• SQL Administration and Troubleshooting
• Took initiative and streamlined process where possi

o Project manager duties for the Damco Logistics Office Move to Century City Office:
o Plan and Manage all IT Infrastructure related to Project:

• Server setups
• Virtual Machines Builds
• Network Infrastructure
• Advanced TV and Boardroom Setups
• Advanced Power and Access control systems
• Camera's and Wireless systems

o Ensure stability of business systems during migration of systems while su

• Sales consultant to Think Notebooks involved assessment of machines and assessment reports for insurance purposes.
• Basic Repairs and upgrades is needed on custom built machines and equipment.
• Direct client and claims negotiator communications skills.
• Making sure the client was replaced by exactly the same machine or the upgraded version of the equipment they had.
• Working with Major In

• City of Cape Town needed assistance with their 'ROAD' Project which entitled Deployment of Windows 7.
• Responsibilities included :
• Setting up of Printers.
• Backing up e-mails documents etc.
• Adding them to the domain.
• Troubleshooting unforeseen errors.
• Making sure the user was set up exactly like he was before we upgraded.

- IT Consultant
• BlackBerry/iPhone Management and Support (Exchange Setup/BES)
• Networking troubleshooting and support
• Server Administration (AD, E-mails, Exchange clean-ups, etc)
• Sysaid Administration/Management (Upgrade, Licenses, User Management, etc)
• Remote support to end users
• Setting up of users (Build of machines, setting up accounts (AD, E-mails, Fax2Email, Printers, Intouch, etc

ALL Technical Support including:
• Desktop Support (incl. Printers, scanners, wireless, networking issues)
• Remote Support (incl VPN troubleshooting)
• Server Maintenance and Installations (incl. Active Directory, Domains, Backup Servers, etc)
• Server troubleshooting and Data Recovery
• Networking Support (incl. Network Diagnostic, network upgrades, wireless diagnostic and upgrades)
• Syspro Sup

• Mutual & Federal - Claim's Negotiator (Contract)
• Handling of claim's such as Appoint Assessors, Follow-up up on reports, Payments, Handling Difficult clients.
• With the big centralization of Mutual & Federal, I was often asked to help out T-Systems with the basic tasks such as setting up printer settings on computers around the office.
• Was also often asked to sort out other problems like, s

Worked as a General Assistant in the CC Africa Warehouse.

• Helped out at CC Africa warehouse with general tasks such as importing and exporting of goods.
• Also helped maintaining a very small 2003 Windows Server.
• Using Microsoft Word, Excel and PowerPoint.
• Advance experience in MS Word, Excel and PowerPoint.

Aug 2020

Entertained by playing gigs on different occasions in live entertainment areas around Port Elizabeth.

Selected for Rugby tour in Argentina in 2006.