Gloellyne Edillon

Responsible for sourcing and recruiting highly qualified medical professionals, managing the full recruitment cycle from sourcing to interviews. Addressed inquiries and concerns through various channels, coordinating with company doctors and managers.

Evaluated and improved the performance of 20 agents through regular team meetings and constructive feedback. Monitored calls and provided individualized coaching to ensure accurate prioritization and goal achievement. Increased efficiency and productivity by training staff on customer service protocols and call resolution techniques.

Monitored calls to ensure quality standards and provided coaching and feedback to agents. Assisted agents in resolving customer issues and disseminated client updates.

Responded to customer requests and inquiries using internal knowledge bases, resolving issues empathetically and efficiently. Provided excellent customer care by assisting with product selection, handling orders, and educating customers on products and policies.

Responded to customer requests via telephone and email, effectively answering questions and inquiries. Analyzed departmental documents for distribution and filing, verifying data integrity and accuracy. Conducted seminars for new customers.

Created reports and presentations detailing business development activities, reaching out to potential customers via various channels. Negotiated, prepared, and signed contracts with customers, promoting company products and services.

Handled reservations and answered questions from interested patrons, managing and closing reservation calls to increase bookings. Collaborated with the sales department for group hotel bookings and managed online booking inquiries.

Completed a Bachelor of Science degree with a focus on Information Technology, specializing in hardware. Gained foundational knowledge and practical skills in IT systems and components.

Achieved a High School Diploma, completing a comprehensive curriculum. Developed core academic skills across various subjects.

Completed elementary education, building foundational literacy and numeracy skills. Engaged in a broad range of subjects to establish basic academic competencies.