johanna jean baptiste
@johannajeanbaptiste
Self-driven customer service representative with over 5 years experience.
United StatesWhat I'm looking for
I am a dedicated customer service representative with over five years of experience in both telephone and face-to-face interactions. My journey has allowed me to develop strong skills in sales, troubleshooting, tech support, and customer care. I pride myself on maintaining a positive and friendly demeanor, ensuring that every customer feels valued and heard.
In my recent role at BrightBell, I leveraged my customer service skills to assist clients effectively while working from home. I listened attentively to customer concerns and provided solutions to their issues, demonstrating my adaptability and commitment to excellence. My experience at CVS Health further honed my ability to engage customers and encourage them to continue with their health programs, showcasing my dedication to customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
BrightBell
Sep 2022 - Jul 2023 (10 months)
Listened to customer concerns, issues, and questions while providing virtual receptionist services. Resolved customer concerns and answered questions to the best of my ability, leveraging customer service skills to assist customers from home.
Customer Health Care
CVS Health
May 2020 - Jun 2022 (2 years 1 month)
Maintained records of customer interactions, processed customer accounts, and filed documents. Followed communication procedures, guidelines, and policies, going the extra mile to engage customers and encourage program continuation.
Customer Representative
Cloud Contact Centre Solution
Feb 2018 - Apr 2020 (2 years 2 months)
Provided professional interpretation services and helpful information to customers. Delivered accurate and culturally appropriate written translation of documents, including medical and administrative materials, while maintaining confidentiality and cultural sensitivity.
Education
Degrees, certifications, and relevant coursework
Miami Edison Senior High School
High School Diploma, General Studies
Completed high school education at Miami Edison Senior High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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