Johan Lindén

I am a dedicated customer service representative with extensive experience in providing support for e-commerce platforms. Currently based in Manila, Philippines, I have a proven track record of resolving customer concerns and claims through various communication channels, including telephone, email, and chat. My role involves not only assisting customers but also reporting issues and bugs within the e-commerce infrastructure, ensuring a seamless experience for users.

In addition to my customer service expertise, I have worked as a proofreader for Swedish schoolbooks, demonstrating my attention to detail and commitment to quality. My previous experience as a Technical Support Analyst has equipped me with the skills to coordinate major IT incidents and mentor new hires, fostering a collaborative work environment. I have also served as a Quality Advocate in Dublin, where I led feedback sessions and drove process improvements, enhancing team performance.