Ismael Valencia
@ismaelvalencia
I deliver end-user IT support, device deployments, and reliable systems troubleshooting.
ZimbabweWhat I'm looking for
At US Foods, I execute onboarding and offboarding, maintain and upgrade servers, and deploy tablets, laptops, desktops, and peripherals.
I've provided nationwide IT chat support and managed ticketing workflows to resolve company-wide technical issues. My work includes Windows 10/11 imaging and tools such as Active Directory, Intune, AirWatch, BigFix, Tangoe, Microsoft Teams, Outlook, and SharePoint.
At Nutrien, I completed PC replacements and data migrations using OneDrive, SCCM, and Remote Desktop, while providing white-glove printer support and advanced ServiceNow-based technical assistance.
Across Avvale, Data Concepts Colorado, Cincinnati State Technical & Community College, and MED3000, I've supported end users with hardware, software, networking, password resets, imaging, software installations, printer maintenance, Azure AD, SAP, Salesforce, Five9, Google Suite, and Microsoft 365 administration.
Experience
Work history, roles, and key accomplishments
IT Specialist (Contract)
US Foods
Aug 2025 - Present (1 year)
Executed onboarding and offboarding processes, oversaw server maintenance and upgrades, and facilitated deployment and provisioning of devices. Provided comprehensive troubleshooting support and managed ticketing system for company-wide technical issues.
IT Help Desk
Nutrien
Apr 2025 - Jul 2025 (3 months)
Executed PC replacements and conducted data migrations using OneDrive, SCCM, and Remote Desktop. Delivered white glove service by handling printer installations and employed Intune for device imaging.
Help Desk Analyst
Avvale
Feb 2022 - Dec 2024 (2 years 10 months)
Provided technical support to end-users, managed onboarding/offboarding processes via Google Suite and M365 Admin Center, and utilized JIRA, ServiceNow, and ASSYST to resolve issues. Supported Azure AD and addressed SAP-related concerns.
IT Help Desk Agent
Data Concepts Colorado
Jun 2021 - Feb 2022 (8 months)
Supported PEAK website users with troubleshooting and password resets, handled Salesforce and Five9 tickets, and delivered remote technical assistance.
IT Help Desk
Cincinnati State Technical & Community College
Jan 2019 - Jan 2020 (1 year)
Assisted with hardware, software, and networking issues, resolved Active Directory and software installation tickets, and performed imaging, updates, and printer maintenance.
IT Specialist (Contract)
MED3000
Jan 2015 - Jun 2015 (5 months)
Migrated workstations from Windows XP to Windows 7 using imaging, optimized BIOS settings, and troubleshot printers and systems.
Education
Degrees, certifications, and relevant coursework
Cincinnati State Technical & Community College
Associate of Science, Computer Network Administration
Pursued an Associate of Science in Computer Network Administration.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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