Open to opportunities

Aaron Williams

@aaronwilliams

Message

I resolve complex IT issues and manage secure enterprise device lifecycles.

Zimbabwe

Message

What I'm looking for

I'm looking to apply my Tier I-III support, systems administration, device lifecycle, identity management, and cybersecurity foundations in a role focused on reliable infrastructure, timely problem resolution, and strong customer service.

I've supported more than 200 users at COPIC Insurance, resolving Tier I-III technical issues through remote and direct assistance while managing Jira ticket queues.

I administer complete device lifecycles through Intune, Endpoint imaging, ActiveSync, and mobile device management. I've also managed identity and access through Active Directory and Exchange Admin Center, maintained Citrix virtual machines, and supported conference-room audio-visual and video-conferencing equipment.

At Triangle Petroleum, I managed IT hardware and software assets, established two Active Directory forests, and built a WSUS virtual machine for company-wide automatic updates. I also created a test lab, produced trend analysis reporting, and completed two company relocations with workstation and VoIP implementation.

Earlier, I delivered global Tier I support for 4,000 users at General Dynamics Information Technology and led operational planning and personnel development in the United States Army. I'm currently building further cybersecurity, networking, Windows configuration, and computer-forensics fundamentals through the Cyber Technician program at Pickens Technical College.

Experience

Work history, roles, and key accomplishments

Desktop Support Specialist

COPIC Insurance

Feb 2016 - Mar 2023 (7 years 1 month)

Provided Tier I-III technical support to over 200 users, managed device lifecycle with Intune and MDM, and administered IAM through Active Directory. Orchestrated employee IT lifecycle and contributed to annual IT security audits.

Intune Mobile Device Management Microsoft Intune Active Directory Citrix Jira IT Security Audits Audio Visual Video Conferencing

IT Administrator

Triangle Petroleum

Sep 2014 - Jan 2016 (1 year 4 months)

Managed IT hardware and software assets, administered two Active Directory Forests, and architected a WSUS VM for updates. Led installation of Oil & Gas applications and executed company relocations with zero defects.

Active Directory WSUS Trend Analysis VoIP

Service Desk Agent

General Dynamics Information Technology

Aug 2012 - Dec 2013 (1 year 4 months)

Delivered global Tier I support to 4,000 users, processing over 200 tickets and 50 calls daily. Resolved incidents related to networks, servers, databases, software, and hardware, and monitored system alerts.

Tier I Support Ticketing Systems Networking Server+Databases Software Hardware System Monitoring

M1A1 Armored Crewman | Operational Planner

United States Army

Apr 1990 - Sep 2011 (21 years 5 months)

Directed the Combined Operations and Intelligence Center, supervising over 70 personnel. Managed operational scheduling and production planning, and provided policy recommendations to a General Officer.

Operational Planning Leadership Teamwork Discipline Navigation M1A1 Armored Equipment

Education

Degrees, certifications, and relevant coursework

Pickens Technical College

Certificate, Cyber Technician

2024 -

Acquiring comprehensive full-stack IT fundamentals, including PC build/repair, Windows/OS configuration, network infrastructure, and advanced troubleshooting. Integrating a strong foundation in cybersecurity, focusing on securing systems and networks.