Muhammad Usman Idrees
@muhammadusmanidrees
I lead enterprise network operations, resolving critical faults and improving service reliability.
PakistanWhat I'm looking for
At Pakistan Telecommunication Company Limited, I lead enterprise network operations and Level 2/3 corporate support across the Central region, driving SLA compliance, critical fault resolution, DSL-to-GPON migrations, and service continuity across MPLS, GPON, SDH/PTN, dark fiber, and VoIP/SIP services.
I've also supported national telecom infrastructure at ASK Development and administer Microsoft 365, Azure, ITSM, network monitoring, and end-user support at STAM Technologies. I use incident management, root cause analysis, monitoring platforms, and cross-functional collaboration to minimize downtime and restore services quickly.
Experience
Work history, roles, and key accomplishments
Manager – Corporate Support (Technical & Operations)
Pakistan Telecommunication Company Limited (PTCL)
Apr 2026 - Present (5 months)
Lead Enterprise Network Operations and Level 2/3 technical support across the Central region, ensuring SLA compliance and service continuity for corporate accounts. Drive resolution of critical faults across MPLS, GPON, SDH/PTN, dark fiber, and VoIP/SIP services through escalation management and ITIL-aligned incident management.
Education
Degrees, certifications, and relevant coursework
Lahore Garrison University
Bachelor of Science, Computer Science
2019 - 2023
Pursued a Bachelor of Science in Computer Science, gaining a strong foundation in computing principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
Skills
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